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Hope G.
Hope G.
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Hope Gomez recommends The Prince and Lady. May 12, 2020 · Quick turn around time. Great quality. Packaging was very nice. Will order from again if needed in the future.
Bryan K.
Bryan K.
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Bryan Kalgren recommends The Prince and Lady. February 25 · They have really good cloth face masks at a very affordable price. Would definitely order from them again.
Allison M.
Allison M.
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Allison McKinstry recommends The Prince and Lady. April 7, 2020 · The masks I ordered are high-quality and pretty. They were also packaged nicely. Highly recommend!
Cynthia C.
Cynthia C.
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I bought the 2 unicorns for my 2 and 4 yr old granddaughters for Easter. I thought they were adorable, the girls loved them and my daughter-in-law thought they were the sweetest things ever! The complimentary pen and notebook were also a delight -- thank you! I am keeping your etsy site handy since I see myself purchasing other items in the future! Thank you for the quality work!
Judy H.
Judy H.
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Neck Pillow - "So very comfortable love it when watching TV or reading in bed, also my grandchildren love it also they also use it on floor to watch TV
Melanie
Melanie
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"Excellent service and loved the product
Judy H.
Judy H.
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"Just would like to say I have never been disappointed when I ordered from you guys, fast friendly service, and the beautiful surprises you send with the orders
Dena F.
Dena F.
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"Our 3rd order for masks! Comfy on ears and nose has wire. Wash well too highly recommend.
Anonymous
Anonymous
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Very nice knives. If any questions they contact you. Customization is great
Priscilla
Priscilla
Etsy Customer
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What a wonderful surprise it is sooo Well made. You will not be disappointed
Kathryn
Kathryn
Etsy Customer
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Quality is amazing! I got to customize the station number on the helmet which I absolutely loved! Would definitely recommend for every fire personnel!
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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

The following types of goods are exempt from being returned.

  • Gift cards
  • Downloadable software/digital products
  • Some personalized items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Items with obvious signs of use
  • Any item that is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at custserve@princeandlady.com.

Sale items

Sale items can only be refunded if above all conditions are met and will be refunded with the actual purchased price.

Exchanges

We only replace items if they are defective or damaged from the production or proven shipping process. If you need to exchange it for the same item, send us an email at returns@princeandlady.com and send your item to: Prince and Lady, 819 Chestnut Street, Erie, PA 16502.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver or the purchaser of the item(s).

Shipping returns

To return your product, you should mail your product to: Prince and Lady, 819 Chestnut Street, Erie, PA 16502.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We are not responsible for returned items lost in the shipping process due to no fault of our own.

Need help?

Contact us at orders@princeandlady.com for questions related to refunds and returns.

Need Us?

Questions, Comments? You tell us. We listen.

Email: info@princeandlady .com

 

Need Us? Call Us.

(814) 626-8844